Customer satisfaction is very important to us.
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Our team will carefully review the case and provide an appropriate solution, which may include a replacement or refund.
To request assistance, please contact us at
[email protected]
or use the contact form available on our website.
Due to the international nature of our shipping process, we do not require customers to return items in most cases. Each situation is evaluated individually to ensure fairness and efficiency.
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an order cannot be delivered due to incorrect or incomplete address details, we are not responsible for reshipment costs.
Size Selection
Customers are responsible for selecting the correct size before completing the purchase. If you have any doubts, please contact us before placing your order.
Delivery Delays
We are not responsible for delays caused by customs procedures, local postal services, or unforeseen logistics disruptions. However, we will always assist in tracking and resolving shipping issues.
Disputes
We kindly ask customers to contact us before opening any dispute or chargeback. We are committed to resolving issues quickly and professionally.
By placing an order on our website, you agree to the terms outlined in this policy.
