FAQ

Simply browse our collections, select your jersey, choose the size and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase. We accept major credit cards, PayPal, and other local payment methods.

Orders can be changed or cancelled within 24 hours of purchase. After that, the order may already be in processing and we cannot guarantee changes. Please contact us as soon as possible via WhatsApp at +55 11 99853-5719.

Yes. All transactions are processed through Shopify's secure payment gateway with SSL encryption. We never store your card details on our servers.

All orders are processed within 2–4 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. During peak seasons (e.g. World Cup periods, Black Friday, December), processing times may extend to 5–7 business days.

Delivery times vary by destination and shipping method chosen at checkout. Standard shipping typically takes 7–15 business days. Expedited options may be available for your region. You will receive a tracking number once your order ships.

Yes, we ship worldwide. International orders may be subject to customs duties and import taxes depending on your country. These charges are the responsibility of the customer and are not included in our prices.

Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this number on the carrier's website to follow your package in real time.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. To start a return, contact us at +55 11 99853-5719 or visit our Returns & Refunds page.

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the item. We will send a replacement or issue a full refund at no extra cost to you.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method.

Player Version jerseys are made with the same high-performance fabric used by professional players — lighter, more breathable, and with a tighter athletic fit. Fan Version jerseys use a slightly heavier fabric with a more relaxed fit, ideal for everyday wear and casual use.

Each product page has a size guide with measurements in cm and inches. We recommend measuring your chest and comparing with the guide. If you're between sizes, we suggest going one size up for a more comfortable fit.

All jerseys sold at Brazuca are carefully selected for quality. Product descriptions specify whether items are official licensed products or premium replicas. We are transparent about what you're buying.

You can reach us via WhatsApp at +55 11 99853-5719, through our contact page, or on Instagram at @brazucafootball. We typically respond within 24 hours on business days.