Refund policy

Return & Refund Policy

2.1 Return Eligibility

We accept return requests within 30 days of the confirmed delivery date. To be eligible, items must meet all of the following conditions:

Unused and in the same condition as received
In the original, undamaged packaging
Accompanied by proof of purchase (order number or receipt)

2.2 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products (e.g. items with custom names or numbers)
Items marked as final sale at the time of purchase
Items that have been used, washed, or damaged after delivery
Digital products or downloadable content

2.3 How to Request a Return

To initiate a return, please contact us at brazucafootballofficial@gmail.com with the following information:

Your full name and order number
The item(s) you wish to return
The reason for the return

Our team will respond within 1–2 business days with return instructions. Do not send items back without prior authorization, as unauthorized returns may not be accepted.

2.4 Refunds

Once your returned item is received and inspected, we will notify you by email. If your return is approved:

Refunds are processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to our error.
Additional processing time may apply depending on your bank or card issuer.

2.5 Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery at brazucafootballofficial@gmail.com. Include the following: